Below is a list of the most common questions we receive. Please review this section first before contacting us with any questions. This will usually be a much faster way to get your questions answered. Thank you.
- What is the difference between an EXCHANGE TANK and a SPARE TANK?
- How are your tanks filled?
- Do you deliver on the weekends?
- Why can't I see the SAME DAY DELIVERY option on your website?
- What are the hours of delivery?
- Do I need to be home to receive a delivery?
- Can I schedule a time to meet my delivery technician for the service?
- What if my tank is not accessible from the outside of the house? How do I get my delivery?
- I'm moving and need to dispose of my tanks. Do you handle tank disposal?
- Which connection type do I have?
- I forgot to leave my tank out, what should I do?
- My tank doesn't seem to be working. What should I do?
- The valve is open on the tank. Am I losing gas?
- Why didn't the technician hook the tank up to my grill?
- Why do you charge a cancellation fee
- What is the difference between an EXCHANGE TANK and a SPARE TANK?
An EXCHANGE TANK is where you exchange your empty tank for one of our full ones. Because you're giving us your empty tank, the price for the exchange tank is much lower. However, if you are looking to buy an additional SPARE TANK, without exchanging an empty one for it, you've come to the right place as we have the lowest price "SPARE" tanks in the region. Just select a NON-EXCHANGE tank with your order.
- How are your tanks filled?
All tanks are inspected and then refilled to exact specifications. All tanks contain newly Overflow Protection Device
- Do you deliver on the weekends?
Yes. We deliver 7 days a week with same-day and next-day deliveries for many of our zip codes. Entering your zip code into the site lets you know what delivery options are available to you. [back to top]
- Why can't I see the SAME DAY DELIVERY option on your website?
There are typically two causes for this: 1. The same day delivery option is only available for orders placed before noon. Therefore, if you're making your purchase after 6am, you won't have the option of same day delivery. 2. There are certain zip codes or days on which we are unable to accommodate same day or next day delivery needs. These zip codes and days change quite frequently, so if you're not seeing availability on a certain day, check back for your next tank as we likely will have updated the delivery availability. [back to top]
- What are the hours of delivery?
We deliver from dawn to dusk, although almost all orders are completed and delivered before 6pm on the day of delivery. Please have your tanks out before 7am on the day of the exchange as we often start our delivery days very early. [back to top]
- Do I need to be home to receive a delivery?
No, our delivery person just needs access to your existing tank to make the exchange and hook up your new tank. Please provide instructions on how best to access your tank so our delivery drivers can make their exchange most efficiently. [back to top]
- Can I schedule a time to meet my delivery technician for the service?
In order to be able to provide the level of service that we do, we are unable to schedule "appointments" or "delivery windows" with our customers. Tanks must be left in an accessible place for our driver complete the delivery. [back to top]
- What if my tank is not accessible from the outside of the house? How do I get my delivery?
Propane Taxi provides a level of service which is unmatched at our price competitiveness. How do we do we do this? It's only with your help to make the delivery as efficient as possible. On our website, we give you several choices of where a tank can be left to accommodate almost all customers needs. However, in a few instances, these needs can't be met and we sometimes are unable to deliver in certain situations. Examples of these situations are if you cannot comfortably leave the propane tank in an accessible place for our delivery driver. Our drivers are not permitted to enter a customer's residence so any delivery that requires this cannot be completed. [back to top]
- I'm moving and need to dispose of my tanks. Do you handle tank disposal?
Properly disposing of propane tanks is a responsibility that each of us holds to keep our surroundings safe and to take care of our environment. Keeping old and empty tanks around not only can become unsightly, but is unnecessary. Putting a tank in with your normal garbage delivery is extremely dangerous to the garbage crew and the general public - NEVER DO THIS. In addition, tanks should be disposed of in a way in which the tanks can be recycled and even in some cases reused, but we cannot do that without your help. For a small disposal fee of just $9.99 per tank, you can schedule a pickup of your tanks by our technician for proper disposal. Just login to our site and place a pickup order, and we'll be on our way to removing that tank responsibly. [back to top]
- Which connection type do I have?
The type 1 valve is attached by a hose from your grill with a large plastic screw connection that must be completely tightened to engage the valve and operate properly. The type 2 connection is a spring-loaded connection where a metal ring on the tank is slid back to allow for the hose to engage and snaps back into place to ensure a tight connection. Propane Taxi no longer carries Type 2 tanks. We ONLY sell Type 1 OPD propane tanks. [back to top]
- I forgot to leave my tank out, what should I do?
We charge a small $5 fee for all tanks that are not left out since it requires us to make a second visit to your house. In some cases, if you contact us before the delivery, we are able to arrange for the tank to be left for immediate use. We will reschedule your delivery to the next available date. We are unable to cancel orders once an initial delivery is attempted. [back to top]
- My tank doesn't seem to be working. What should I do?
- Make sure that your connection between your tank and the hose is fully tightened so the hose can engage the valve (9 out of 10 times this solves the problem for our customers). It is best to fully disconnect and then reconnect it to make sure that the connector is properly screwing onto the tank.
- Once a secure connection is confirmed, make sure that the valve is open on the tank and the grill burners are turned on. At this point you should be able to hear and smell the flow of the propane to the grill and the grill can carefully be lit (be sure to leave the top open when lighting the grill). [back to top]
- The valve is open on the tank. Am I losing gas?
OPD tank valves are designed so that no gas is able to escape from the tank unless the valve is engaged by the grill hose. Gas cannot escape from the tank, even if the valve is left open, however, when connecting the tank to the grill, always make sure that the valve is in the off position. [back to top]
- Â Why didn't the technician hook the tank up to my grill?
We offer a Connection service for a minimal fee to disconnect and connect the tanks for our customers. Because we are handling your grill and because it takes additional time to make the delivery, we have to charge for this service. Therefore, if you didn't order this service than we are unable to connect your tank for you. Additionally, if you do not order the connection service [back to top]
- Why do you charge a cancellation fee?
